SOME rare good news for anyone planning to fly economy class on American Airlines: the carrier has scrapped plans to shrink the distance between rows on new planes it is purchasing. The Texas-based airline had said it would reduce the seat pitch on its new Boeing 737 Max planes to a knee-aching 29 inches in certain rows, down from its typical 30 inches (or 31 inches on its current 737-800 fleet). Now it says it will install those rows 30 inches apart.
An inch may not sound like much, but its significance is broader. The airline made the change in response to public outcry. American said it received copious feedback from customers and employees and that “it is clear that today, airline customers feel increasingly frustrated by their experiences and less valued when they fly.” People complained, and American listened.